|All sales are final on custom orders / designs and clearance items.
If you need to return an item(s), you must contact Customer Service at
Item(s) must be in original condition for resale. This will be determined by an ASC Rep once you have securely packed and shipped the item(s) back to Austin Sign Co inc..
AUTHORIZED Returns can be sent to the following address:
Austin Sign Co, Inc.
Please include your contact information (i.e. name, address, phone number, etc.) with returned item(s).
If the item(s) is resalable, a refund will be issued to the original credit card used for payment minus a 20% Re-Stocking Fee.
Original and return shipping charges are not refunded / reimbursed.
Allow at least 48 hours for the refund to be credited back to / show up on your account(s).
CANCELLATIONS / CHANGES TO CUSTOM ORDERS:
Please call Customer Service at 512-371-0999 immediately if you need to cancel or change your order.
For cancellations, depending on the time / date the order was placed, the order can be voided or a full refund can be received. If your order was a custom order / design and has already been printed, a refund will not be issued. If you order has been proofed but not printed we will issue a refund for the balance minus any design charges and cancellation fees.
Changes to custom orders may be made as long as the order has not already been printed. If the order has been printed, you will be liable for the printed item(s) and a reprint will be treated like a new order at the full retail cost of the item(s).